MODULE DESCRIPTION

The accommodation sector is one of the largest sectors in the tourist industry, providing a wealth of opportunities for students to work within a dynamic and diverse sector. Opportunities are growing for accelerated career advancement, and positions in differing destinations and different types of establishments are expanding. The sector is an integral part of the hospitality industry and this unit will provide students with a comprehensive understanding of the diverse accommodation services available to guests. Students will gain an overview of accommodation services, the different forms of ownership and classification systems. The functions of the front office will be introduced and they will explore the role the front office plays within accommodation services. The importance of housekeeping management will also be assessed along with the facilities and security functions of accommodation services. Students will be able to identify trends and technologies for the sector and the impact they have on the different functions, services and guest provisions.

LEARNING OBJECTIVE :

1. Explain the types of accommodation services available within the hospitality industry
2. Discuss the role of the Front Office department within accommodation services
3. Assess the contribution of the Housekeeping department to providing effective accommodation services
4. Explore the role facilities and security plays within accommodation services.

REQUIREMENTS FOR LEARNING MODULE

As in learning using a modular system, the existence of a relationship between one competency standard and another competency standard is a feature of continuous learning. As stated in the Module Posisition Map, this module does not stand alone but is supported by other competency standards. The prerequisite knowledge, skill, and attitudes that must be possessed when studying this competency are: Revenue Management, Front Office Operations Management, Facilities Management, Concepts and Innovation in Hospitality